Complaint Redressal

Give us up to 10 days to resolve your complaint or query.

Reach Out To Us

Email ID: difc.dubai@hdfc.bank.in

Phone: +971 4 703 8700

Fax: +971 4 354 2211

Write To Us

HDFC Bank Limited Level 27, Office 2701, Al Fattan Currency House, Tower-2, Dubai International Financial Centre (DIFC), Dubai, UAE.

​​​​​​​Branch Timings

Days: Monday to Friday

Timings: 9:00 am to 5:30 pm - Monday to Friday

(Timings on Friday are from 12:30 to 2:30 due to Friday Prayer’s and extended lunch break).

Escalation of Existing Complaint

  • We are extremely sorry that you are having an issue or complaint with our services and regret the inconvenience. We will make every effort to provide a resolution.
  • Please give us up to 10 days to resolve your complaint or query. If the same is not resolved or you are not satisfied with the resolution provided by us, you can follow the complaint grievance redressal matrix through any of our access channels mentioned below.

Compliant Officer: Kangkan Das

Email: difccustomer.service@hdfc.bank.in

Phone: +00971-47038785

If you are not satisfied with the resolution provided by complaint officer and wish to pursue the matter further, you can approach our DIFC Branch SEO through any of our access channels mentioned.

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Branch SEO: Ms Payal Mandhyan

Email: payal.mandhyan@hdfc.bank.in

Phone: +009714 7038700

If you are not satisfied with the resolution provided by Branch SEO and wish to pursue the matter further, you may approach our Principal Nodal Officer through any of the channel mentioned.

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Principal Nodal Officer: Ripal Sheth

Email: difccustomer.service@hdfc.bank.in

Phone: +91 22 62841505