Complaint Redressal

We are extremely sorry that you are having an issue or complaint with our services and regret the inconvenience. We will make every effort to provide a resolution. To get in touch you can:

Write to Us:  HDFC Bank DIFC

                       Level 27, Office 2701

                       Al Fattan Currency House, Tower 2, PO Box 241586,

                       Dubai International Financial Centre (DIFC)

                       Dubai, UAE

Email Us:  difc.dubai@hdfcbank.com

Call Us:  +009714 7038700

Please give us up to 10 days to resolve your complaint or query. If the same is not resolved or you are not satisfied with the resolution provided by us, you can follow the complaint grievance redressal matrix through any of our access channels mentioned below.

Point of Escalation:

1. Compliant Officer: Kangkan Das

Email:  difccustomer.service@hdfcbank.com

Phone:  +00971-47038785

If you are not satisfied with the resolution provided by complaint officer and wish to pursue the matter further, you can approach our DIFC Branch SEO through any of our access channels mentioned below.

2. Branch SEO: Ms Payal Mandhyan

Email:  payal.mandhyan@hdfcbank.com 

Phone:  +009714 7038700

If you are not satisfied with the resolution provided by Branch SEO and wish to pursue the matter further, you may approach our Principal Nodal Officer through any of the channel mentioned below.

3. Principal Nodal Officer: Ripal Sheth

Email:  ripal.sheth@hdfcbank.com

Phone:  +91 22 62841505